Agnes & Annabel is always happy to meet their obligations under the Consumer Guarantees Act and will always seek to provide a satisfactory remedy for both parties. Please be aware that Agnes & Annabel is under no obligation to accept a returned item if a customer has simply changed their mind, so please choose carefully.
Agnes & Annabel will not exchange or accept a returned item if the goods have been worn, washed or damaged after purchase, or have had tags removed (shoes should be returned in original box). All items will be carefully checked on return prior to acceptance. Should Agnes & Annabel consider an item in unsuitable condition for a return it will be returned to the sender.
No exchange or return is given on Sale or Discounted Items, Jewellery, Accessories or Lingerie and Swimwear (the latter for hygiene purposes)
Should you wish to exchange or return an item please follow the steps below:
- Send an email to firstname.lastname@example.org detailing your reason for returning the goods. This email must be received by us within 5 days of receipt of your order. Please indicate in this email whether you require an exchange or credit note.
- Please return the item to Agnes & Annabel Ltd, 2 Mill Rd Street, Whitianga 3510 using a courier or postal service with Tracking and adequate insurance, all costs associated with the return of the goods is the responsibility of the customer and Agnes & Annabel are not responsible for any goods we do not receive or that are damaged in transit.
- Once we receive the item and are satisfied with its condition we will send you a confirmation email and you will be provided with either replacement goods (where possible), or a credit note.
Please Note: Agnes & Annabel is a small boutique and we carry limited stock, generally we only have one item in each size so we ask that our online customers please choose carefully. In order to help we are always very happy to provide you with measurements over the phone or by email, just ask.
If you would like to talk with us before purchasing we are very happy to help where we can – at Agnes & Annabel we want you to be excited and satisfied with your online shopping experience.